Make sure your unit Scoutbook admin has made you a unit admin (preferably) or an advancement chair with full advancement privileges. To do that, they click on your name and your leadership and add the position of admin. For more assistance on adding positions, see our getting started page here.
If there is still an issue,
In Scoutbook, go to My Dashboard -> My Units -> Roster, then click on your name. Once you’re there, click on your positions, then your current position, then click the big red Update button. If you are separately listed as a Admin do the same thing there and for any other current positions you hold. Log off and log on again.
This will reestablish your connections in Scoutbook.
If this is still an issue after doing this steps, please send an email to email@example.com with your name, member ID, your council name, unit type and number, any scouts that are affected and their member IDs