A new Scout should appear on your roster in Scoutbook within approximately 48 hours after they appear on your roster in Member Manager in my.scouting.org. We would strongly advise that you wait for this automatic process to occur. This will avoid issues in the future.
If they are on your roster in my.scouting.org but not on your Scoutbook roster within a week, or if an existing or returning Scout is not on your roster, please see the following:
A unit key 3 member (unit leader, committee chair, or chartering organization representative) should login to http://my.scouting.org and verify in Member Manager at my.scouting.org that the Scout is still on the unit’s roster. If not, please contact your local council and ask them to check the Scout’s registration. To access member manager, login to my.scouting.org, click on the menu, your unit, then Member Manager. A tutorial for the tool is here. (PDF)
A parent or Pack or Troop Scoutbook administrator can find and move the Scout into your Troop or Pack by clicking My Dashboard > My Account > My Connections > Select the account for the Scout that doesn’t have a Unit listed under their name > Scout’s Membership > Add > Enter the Council, Unit Type, Unit Number, BSA Unit Description, Patrol or Den, and a Start Date > Update.
If a parent does not see their Scout under connections, they can click on Connect to your Scout on the connections page. Once they find their Scout, they should click on Scout’s Membership > Add > Enter the Council, Unit Type, Unit Number, BSA Unit Description, Patrol or Den, and a Start Date > Update. This will connect the Scout and unit to the parent.
If you still do not see them, try bringing them into your unit with the transfer tool see: See: https://help.scoutbook.com/knowledge-base/transferring-a-scout-between-units-sb/
If that does not work, send an email to firstname.lastname@example.org include the council name, unit type and number, the parent or Scoutbook Admin’s name, and the Scout’s name. Let them know exactly what happened and what you wish done.