A new Scout should appear on your roster in Scoutbook within approximately 48 hours after they appear on your roster in Member Manager in my.scouting.org.
If they are not on your roster within that time, or if an existing or returning Scout is not on your roster, please see the following:
A unit key 3 member (unit leader, committee chair, or chartering organization representative) should login to http://my.scouting.org and verify in Member Manager at my.scouting.org that the Scout is still on the unit’s roster. If not, please contact your local council and ask them to check the Scout’s registration. To access member manager, login to my.scouting.org, click on the menu, your unit, then Member Manager. A tutorial for the tool is here. (PDF)
A parent or Pack or Troop Scoutbook administrator can find and move the Scout into your Troop or Pack by clicking My Dashboard > My Account > My Connections > Select the account for the Scout that doesn’t have a Unit listed under their name > Scout’s Membership > Add > Enter the Council, Unit Type, Unit Number, BSA Unit Description, Patrol or Den, and a Start Date > Update.
If you do not see them in your connections, try bringing them into your unit with the transfer tool see: See: https://help.scoutbook.com/knowledge-base/transferring-a-scout-between-units-sb/
If that does not work, send an email to email@example.com include the council name, unit type and number, the parent or Scoutbook Admin’s name, and the Scout’s name. Let them know exactly what happened and what you wish done.