Use Google Chrome browser for PC or Safari for MAC.
See this link for instructions on course navigation and printing of YPT Certificate:
How to Guide for Taking Youth Protection Training
One of the unit key 3 can update your training using training manager in my.scouting.org A tutorial to Training Manager is here: https://help.scoutbook.com/knowledge-base/training-manager-tutorial-mys/
Contact Member Care at MyScouting@scouting.org or by calling 972-580-2489 if you continue to have issues.